Shipping policy
Shipping Policy — Pratham Business Solutions
Effective Date: 24 October 2026
At Pratham Business Solutions, we aim to process and deliver orders as smoothly as possible. This policy explains our shipping and delivery procedures for physical products offered through our website.
1. Order Processing
Orders are generally processed after successful payment confirmation. Processing times depend on product availability and order volume.
2. Shipping and Delivery
We aim to ship orders to serviceable locations across India. Estimated delivery timelines will be communicated where applicable and may vary depending on the destination and courier service.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is confirmed.
4. Order Tracking
Where tracking facilities are available, tracking details may be shared after dispatch so customers can follow their shipments.
5. Delayed Shipments
Delivery may be delayed due to courier disruptions, weather conditions, public holidays, transportation issues, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with delivery-related queries.
6. Incorrect or Incomplete Address
Customers are responsible for providing an accurate delivery address, PIN code, and contact number. Incorrect or incomplete information may prevent successful delivery.
7. Failed Delivery
If delivery fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the parcel. Additional shipping charges may apply for reshipment where permitted by applicable law.
8. Damaged or Incorrect Packages
If an order arrives visibly damaged or contains an incorrect product, contact us promptly with the order details and clear photographs of the package and product so we can review the issue.
9. Services and Digital Deliverables
If a service or digital deliverable is offered, it will be delivered electronically or through the agreed method. Applicable delivery timelines will be communicated before the service is confirmed.
10. Contact Information
Pratham Business Solutions (ASODARIYA JAY CHATURBHAI)
Address: 129, Shankar Nagar Society, Kargil Chowk, Bombay Market, Surat, Gujarat – 395010, India
Phone: +91 9054254550
Email: prathambusinesssolutions@outlook.com